FAQ


Welcome to Near & Yonder! Here are some answers to frequently asked questions:

 

How can I purchase a piece of Near & Yonder jewelry?

I handcraft and sell my jewelry exclusively online at the moment — pretty irregularly, I might add! You can find out more about upcoming sales and preview what will be available on my Instagram @nearandyonderstudio — follow me there, as sometimes I announce flash sales and a few surprises.

 

Can you reserve a piece for me?

I'm sorry! Because I get so many requests for this and want to keep things fair, I don't reserve jewelry (except for my mom...hi, mom!). However, I do my best to announce each collection with at least a week's notice and to schedule them on different dates and times to give everyone a chance to buy a piece. Items can go quickly and I can't always guarantee what you have your eye on will be available. I suggest putting the time and date in your calendar and having your payment information ready to go. Also, don't fret if you miss out on a sale — I'll have more on the way soon. If there's something you missed out on and want to see in the shop again, please send me a message on Instagram.

 

How do I pay for my jewelry?

I accept most major credit cards. 

 

When will my item ship?

Please allow for 3-7 days from purchase date to process and send. All orders ship via USPS.

Shipping may currently take longer due to COVID-19

 

How do I care for my jewelry?

Most of my jewelry is made with sterling silver, hand colored and polished to come with a slightly worn look — however, there will also be natural wear and tear over time. To preserve the jewelry, remove it before showering, swimming, rock climbing, working in the dirt, or other adventures. To restore shine, I suggest using a clean, soft microfiber cloth to gently remove smudges and oil. Chemical cleaners may damage your stone or remove some of the patina (the oxidation process that gives most pieces their slightly antiqued look). 

 

Why did my stone change color?

Natural turquoise and other natural stones are susceptible to changing color over time. Why? They are porous, which means they could absorb oils, soaps, etc. Sometimes just water or air can change the color of your stone — not all stones will change (especially those that have been treated), but some blue stones could look green or even brown over time. Some people like it, some don't. Just keep in mind that exposing natural stones and metals to heat, water, perfume and lotions could possibly change the look of your jewelry. 

 

Where are your materials from?

I use majority recycled sterling silver and carefully source my stones from vintage suppliers, American mines and family-run or female stone cutters. My packaging is eco-friendly, featuring recycled and biodegradable materials. You can rest assured your jewelry isn't causing any unnecessary harm to people or planet.

 

What if I want a refund or my item is damaged?

If your jewelry is damaged during shipping, send a photo and I will happily asses any repair options on a case-by-case basis. Inquires must be made within a week of delivery — you pay to ship to me and I'll send back to you at no cost. Because of the nature of natural stones and handmade jewelry, keep in mind there will be irregularities and imperfections. That's what makes these pieces special! All sales are FINAL...however, if you are unhappy with your purchase for any reason, please email me. 

 

What if my ring doesn't fit?

All sales are FINAL, so shop accordingly! All rings are measured via ring mandrel at the thickest part of the band and are listed as accurately as possible. If you are unsure of your ring size, the best way to check is to visit a jewelry store. Keep in mind that your knuckles may be larger than the part of your finger where the ring sits, so measure accordingly. Wider bands tend to fit more snugly, so if you are between sizes, size up.

 

Can I commission a custom design?

I sincerely apologize but, as a one-woman show, I can't accommodate custom orders at this time. 

 

Why haven't you gotten back to me?

Doing my best! I run a full-time business as a photographer and writer, which takes up a lot of my time. Like my slow-craft jewelry, I try take my time with life, too — I'll get back to you as soon as I can. In the meantime, I hope you get some sunshine and fresh air.

 

Why is your logo a rabbit?

I discovered all the most meaningful things in my life but following curiosity — kind of like Alice tumbling down the rabbit hole to Wonderland. The skeleton is a nod to honoring the past through traditions like folklore and heirlooms, which I hope my jewelry (and the stories behind it) will become.